General conditions

1. Walk vzw (WalkInGent) undertakes to carry out an online ordered and paid booking. After payment, the customer always receives the confirmation via e-mail.

2. Payment and cancellation terms:

– Payment online or by bank transfer no later than 14 days before the date of performance.
For cancellation up to 14 days before the date of performance: 100% refund.
For cancellation between 14 and 7 days before the date of performance : 50% refund.
For cancellation from 7 days before the date of the performance or for “no show”: no refund.
Rescheduling without additional charge of a paid booking is possible up to 7 days before the performance date, after that an administrative fee of 25 EUR will be charged.

3. If WalkInGent cannot perform the scheduled activity due to force majeure, the customer has the choice to either reschedule or cancel the scheduled activity to a new date. In the latter case, the amount already paid, if any, will be fully refunded.

4. In case of non-payment of a booking at the latest 14 days before the date of the performance, this performance will not be performed, unless a different agreement has been made with the client via e-mail.

5. Gift certificates are ordered online and paid by bank transfer. A gift certificate can be used multiple times until the available balance has been used up. A gift certificate can be passed around. A gift certificate remains valid for 2 years from its issue date.

6. All invoices are payable to Gent no later than seven days from date of invoice. Late payment shall automatically incur interest from the due date at the statutory rate plus 3%. Also, as of a notice of default, a lump sum compensation in the amount of 10% of the invoice amount, with a minimum of 75,- EURO for administration costs is due.

7. Only Belgian law is applicable ; in case of dispute, only the Ghent courts are competent or the Justice of the Peace of the First Canton in Ghent.

8. WalkInGent is not responsible for accidents that happen during the activity.